Policies

Refund Policy

Thank you for choosing Pedro Cabral Personal Training. Please review this Refund Policy carefully before purchasing any services.

No Refunds on Services

All services provided by Pedro Cabral Personal Training, including but not limited to personal training sessions, online coaching, customized workout programs, nutrition guidance, and training packages, are non-refundable once purchased.

In exceptional circumstances, cancellation requests may be reviewed on a case-by-case basis at the sole discretion of Pedro Cabral Personal Training. Approval of any cancellation, credit, or partial refund is not guaranteed and will be assessed based on factors such as the reason for cancellation, notice provided, and services already rendered.

If a cancellation is approved, any refund or credit issued may be subject to administrative fees and will only apply to unused services.

2. Session Packages

Session packages must be used within the agreed-upon time frame.
Unused or expired sessions are forfeited and not eligible for refunds.
Packages are non-transferable unless approved in writing.

3. Cancellations & No-Shows

A minimum of 24 hours’ notice is required to cancel or reschedule a session.
Late cancellations, reschedules, or no-shows will result in the session being counted as used.

4. In-Person Training Services

All services are delivered in person unless otherwise specified. Due to the customized and physical nature of in-person personal training services, all purchases are final once sessions are booked or delivered.

5. Exceptional Circumstances

Refunds or credits may be considered at the sole discretion of Pedro Cabral Personal Training in rare cases, such as medical emergencies. Documentation may be required.

6. Chargebacks

Initiating a chargeback without first contacting us may result in immediate termination of services and forfeiture of remaining sessions.

Privacy Policy

Pedro Cabral Personal Training respects your privacy and is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

Information We Collect

We may collect personal information, including:

Name, email address, phone number
Health and fitness history (voluntarily provided)
Payment and billing details
Progress photos (with written consent)
Communication records

2. Consent

By using this website and our services, you consent to the collection, use, and storage of your personal information as outlined in this policy. Consent may be withdrawn at any time, subject to legal and contractual restrictions.

3. How We Use Your Information

Information is used to:

Provide coaching and training services
Customize fitness and nutrition programs
Process payments
Communicate scheduling, updates, and support

4. Health Information Disclaimer

Health information is voluntarily provided and used solely to support safe training. We do not diagnose or treat medical conditions.

5. Information Sharing

We do not sell or share personal information except with trusted third-party service providers (e.g., payment processors, scheduling or coaching platforms) strictly as required to deliver services.

6. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure.

8. Your Rights

You have the right to:

Request access to your personal information
Request corrections
Withdraw consent or request deletion where applicable

9. Media & Testimonials

Client photos, videos, or testimonials will only be used with explicit written consent.

10. Updates

This policy may be updated periodically. Continued use of services constitutes acceptance of changes.

Informed Consent & Assumption of Risk

By participating in any in-person fitness services provided by Pedro Cabral Personal Training, you acknowledge and agree to the following:

Voluntary Participation

Participation in personal training sessions is voluntary. You may withdraw at any time.

2. Assumption of Risk

I acknowledge that physical exercise and the use of fitness equipment involve inherent risks, including, but not limited to, slips, falls, muscle strain, joint injury, cardiovascular events, and other serious injuries. I voluntarily assume all such risks.

3. Medical Clearance

I confirm that I am physically able to participate in physical activity and have not been advised otherwise by a qualified medical professional. I understand that it is my responsibility to inform the trainer of any medical conditions, injuries, or limitations.

4. Facility Use

I acknowledge that training may occur in a gym or fitness facility not owned by Pedro Cabral Personal Training, and I agree to follow all facility rules and regulations.

5. No Medical Advice

I understand that Pedro Cabral Personal Training does not provide medical advice, diagnosis, or treatment.

Liability Waiver & Release

In consideration of being allowed to participate in services provided by Pedro Cabral Personal Training, I agree to the following:

Release of Liability

I hereby release, waive, and discharge Pedro Cabral Personal Training, its owners, trainers, contractors, and affiliates from any and all claims, demands, or causes of action arising from participation in training services.

2. Indemnification

I agree to indemnify and hold harmless Pedro Cabral Personal Training from any liability, costs, or expenses resulting from my participation.

3. Personal Responsibility

I accept full responsibility for my health, safety, and well-being during training sessions and while following the provided programs.

4. Governing Law

This agreement shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.

5. Acknowledgement

By using this website and purchasing services, I acknowledge that I have read, understood, and agreed to this Refund Policy, Privacy Policy, Informed Consent, and Liability Waiver.